We're in this together
Help improve health systems in Canada by sharing your experience with mental health and substance use services.
In numbers
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28
Questions -
10
Minutes to complete -
$100
Chance to win a gift card
You can help improve services for everyone
The Canadian Institute for Health Information (CIHI) is working with federal, provincial and territorial governments to understand the experience of people in Canada age 15+ with mental health and substance use services. Your responses can help shape how these services are improved.
Complete the Navigation survey now to help improve mental health and substance use services.
What’s covered by the Navigation survey
To help improve mental health and substance use services, it's important for health care decision-makers to understand current barriers. Here are some of the topics covered by the survey:
- Whether you've received services for mental health or substance use
- What services were received
- How the services were delivered
- What supports would help you navigate services better
- How services were covered (paid for)
- Follow-up care that was received
Win a $100 gift card
We appreciate your time and willingness to share your experience to help improve access to important services. As a thank you, at the end of the survey you can enter to win a $100 gift card from your choice of retailers like Starbucks, Uber, Home Depot and Ikea. Some rules apply and can be found on the survey.
Take the survey
How your
responses help
By better understanding how people in Canada are receiving mental health and substance use services, and where there are current gaps, health care systems can implement better policies and/or processes to help improve or address things like
- Access to services
- The number of services provided
- Barriers to access
Who is CIHI?
The Canadian Institute for Health Information (CIHI) provides comparable and actionable data and information that are used to accelerate improvements in health care, health system performance and population health across Canada.
CIHI will provide aggregated results to health care decision-makers and the public to help better understand the challenges experienced when accessing mental health and substance use services, and how to improve access to these services within their jurisdictions.
Questions or concerns?
If you have any questions about the survey, please email hspspecialprojects@cihi.ca
Get Help
If you'd like mental health support, you can get help from the Public Health Agency of Canada online at Get help here: Mental health support, or you can access immediate crisis support by texting “WELLNESS” to 741741 (for adults) or 686868 (for youth). You can seek additional support 24/7 online at Kids Help Phone or by phone at 1-800-668-6868.